Delivering your parcel within AUSTRALIA
All our orders are dispatched via a Courier
Please ensure that somebody is at your postal address to sign for your order.
We have the authority to select the best shipping carrier for specific customer areas and we predominately use Australia Post as our main carrier. If Australia Post is delivering your parcel, a signature will be requested upon delivery, however, if the customer is not home, the driver will leave a ‘calling card’ that delivery was attempted. You will be required to phone the number on the ‘calling card’ to arrange re-delivery or collection if possible.
Please bear in mind that the ‘calling card’ is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing and we, therefore, encourage our customers to keep following up on deliveries with their tracking provided. It is, therefore, the customer's responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time so that we can advise on the delivery status.
Please note that we send customer tracking numbers via email so that customers may track the delivery status themselves. That is why it is so important to give us a current email address and a telephone number.
Delivery without a signature:
If you select to waive our requirement to collect your signature upon delivery please provide us with an Authority To Leave your parcel at your address by ticking the ATL box on check out.
Kaffeina Group Pty Ltd does not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control. If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item. Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.
Incorrect Shipping Address:
If you give us an incorrect address, there may be an additional charge from the courier service to change/redeliver to the correct address.
If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received or is lost by the courier service.
Phone Numbers are important!
Please ensure you give us a correct phone number in case of queries.
All our orders fall under the insurance conditions of the courier used to deliver your order. By ordering on this website, you accept the conditions of insurance.