Rewards Program terms and conditions (loyalty program)

Please refer to the help guide under the HELP menu on how to redeem your points for discount vouchers.

PROGRAM RULES

When you create an account on our website, you will automatically be enrolled in our loyalty program and earn loyalty beans for purchases based on the amount you spend.

You can also earn loyalty beans for referring friends and other actions taken on our website.

Once you've earned enough loyalty beans, you will be able to exchange them for vouchers such as discounts or free products via our loyalty widget.

  • Redeem your points for discount vouchers by following the instructions. You must apply a discount voucher to your order manually before checking out. Refer to the  HELP menu if you need assistance.
  • Only ONE voucher can be used per order. It CANNOT be combined with other special offer coupon/discount/voucher codes.
  • Vouchers cannot be applied to shipping costs unless the free shipping coupon is selected.
  • Vouchers cannot be applied to subscription orders.
  • You cannot sell or transfer your points to anyone.
  • We cannot retrospectively apply a voucher after an order has been placed. You must apply a discount voucher to your order manually before checking out.
  • Loyalty beans are valid for 12 months. If they are not used within this time, they will expire.
  • Please note that loyalty beans do not have any cash value, and the awards and rewards are subject to change without notice.

To view your loyalty beans balance and redeem rewards, log in to our website and access the loyalty widget by clicking the launcher icon in the lower corner.

We reserve the right to terminate your membership in our Rewards Program if you don't use your loyalty beans for 12 consecutive months or if we believe that you have engaged in fraudulent or unlawful activity or failed to comply with these Terms and Conditions.

We will collect and use your personal information in accordance with our Privacy Policy.

We may discontinue our Rewards Program at any time in our sole discretion with no liability to you. If we do so, we'll publish a notice on our website and/or email you to let you know.

We may change the Rewards Program (including the number of points allocated to each product and how points are earned and redeemed) and these Terms and Conditions at any time or add new terms or conditions. If we do so, we'll publish an updated version on our website. Your continued participation in our Rewards Program will constitute your acceptance of such changes.

These Terms and Conditions apply to our Rewards Program in Australia and are governed by the laws of Victoria.