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About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Kaffeina Group, and applies where you make a purchase online from www.illyaustralia.com.au.

  1. You have the right to return machines and accessory products within 30 days after receipt of goods assuming they are not opened and are in the original packaging - fit for resale.
  2. Coffee capsules are not returnable unless the product has been damaged in transit or incorrect product has been delivered.
  3. Kaffeina will only accept such returns for goods in perfect condition, in their original packaging and accompanied by the relevant invoice.

Please look up the details of your order by entering the fields below and it will guide you through the process.


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