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      Coffee

      How much illy should I use?

      For espresso, use 7 grams of illy per shot (about 1oz). For auto-drip brewed coffee, start with 7 grams of illy per 8 ounce cup. You may need to adjust to taste as the parameters (water turbulence and temperature) of each coffee maker differ somewhat.  You can take the guess-work out of espresso by using E.S.E. pre-measured, pre-tamped servings (pods).

      How much caffeine is in illy?

      illy uses only the finest Arabica beans available, and Arabica coffee is naturally lower in caffeine than the cheaper and lower quality Robusta variety. An average 1 oz. illy espresso will contain approximately 60 milligrams of caffeine. Brewed illy coffee will contain less than 15 mg caffeine for each gram of coffee used.

      Is illy Kosher Certified and if so, who Certifies illy Kosher?

      Yes, Union of Orthodox Jewish Congregation of America.

      How is illy coffee decaffeinated?

      illy coffee is decaffeinated with the CO2 method, a process using two natural elements – water and carbon dioxide (sparkling water). This process is considered the safest method to decaffeinate coffee while maintaining its quality.

      What are MonoArabica single origin coffees ?

      illy Monoarabica single-origin Arabica beans are carefully selected from nine different countries that comprise the perfect harmony of the illy blend. Each illy Monoarabica coffee has a unique flavor and aroma that encapsulates the distinctive culture and character of a country.

      Secret of the illy blend

      Secrets of the illy blend:

      • Composed of nine distinct highest-order Arabica coffees spanning four continents, purchased directly from the growers who nurtured them.
      • Perfectly balanced, with a delightfully distinct taste and aroma.
      • Recalibrated with each harvest to consistently provide the signature illy taste, cup after cup after cup.
      • Expertly blended prior to roasting and cooling.
      • Fresh taste and aroma preserved through pressurized packaging.

      Does illy have Robusta ?

      Illy coffee is 100% ARABICA - Composed of nine distinct highest-order Arabica coffees spanning four continents, purchased directly from the growers who nurtured them.

      Will ESE pods work with other machines ?

      You can still use illy ESE Pods on many different brands of coffee machine. You will find a compatibility statement in your coffee machines user manual.

      Machines

      My steam wand is no longer working. Who can assist me in getting it fixed?

      The steam wand is a consumable and not covered under warranty. The steam wand is very sensitive, and any milk residue left after steaming milk can cause a problem if the wand isn't cleaned immediately after each use. 

      To clean a clogged wand, first try running machine cleaner through the machine and steam arm. If that doesn't do the trick, you can try soaking the wand in boiling water with a little cleaning solution dissolved in it.  You can also try using a pin to dislodge any solid milk plugs. After soaking the wand, run hot water through it if your machine has a hot water mode, otherwise run steam through it, being careful not to burn yourself.

      The STEAM WAND PANNARELLO are considered a consumable and are not covered under warranty. Please make sure that you remove the STEAM WAND PANNARELLO as per the instructions in the manual. Incorrect removal could cause the STEAM WAND PANNARELLO could cause microfractures and in turn affect the operation of steaming milk.

      Where are illy's machines made?

      Some of our home espresso machines, are made in Italy (example: the Francis Francis X1) and others are made in China (examples: Y1 and X7). In both cases, it's our intention to deliver the highest quality machines to our customers. Each machine undergoes rigorous testing to ensure it meets our exacting quality standards to produce the highest quality espresso.

      Will my Nespresso capsules fit in an illy machine ?

      illy capsules are NOT compatible with Nespresso machines and vise versa. illy iperespresso capsules contain approx. 7 grams of coffee to make the perfect espresso compared to Nespresso capsules that contain less than 5 grams.  This makes the capsule much larger and therefore they will not fit into a Nespresso machine.

      Machine warranty

      Our goods that we sell come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. All machine warranties are 12 months from date of purchase.

      The STEAM WAND PANNARELLO are considered a consumable and are not covered under warranty. Please make sure that you remove the STEAM WAND PANNARELLO as per the instructions in the manual. Incorrect removal could cause the STEAM WAND PANNARELLO could cause microfractures and in turn affect the operation of steaming milk.

      Should your product be defective, you can make a claim under the Kaffeina Machine warranty policy.

      I have lost my manual can I have a copy ?

      Sure. Just download your manual from here.

      Machine spare parts - where can I purchase machine spare parts ?

      The parts we have available for sale are available from our web site.  Under the machines header tab you will see a Spare Parts Tab.

      My machine is not working what can I do ?

      Kaffeina has a repair depot in Melbourne Victoria.

      Our goods that we sell come with guarantees that cannot be excluded under Australian consumer law.

      You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

      All machine warranties are 12 months from date of purchase. Should your product be defective, you can make a claim under the Kaffeina Machine warranty policy.

      If your machine is not covered by the Kaffeina Warranty or is out of warranty, please contact us and we will help you through the process of sending the machine back for repair. 

      We DO NOT offer an INTERNATIONAL warranty.

      If your goods were purchased overseas or online from an overseas internet site or not from Kaffeina or one of our retailers - then you will have to contact the place of purchase and organise for them to repair the machine.

      Coffee preparation

      What is the difference between medium roast and dark roast illy?

      illy medium roast coffee is a bit more mild while illy dark roast has a more intense and robust coffee flavor due to a slightly longer roasting time and slightly higher roasting temperature. Some people find the dark roast better for coffee preparations that involve milk, such as cappuccinos and lattes. Both medium and dark roast are suitable for espresso and brewed coffee preparation and the choice is a matter of personal preference.

      What coffee should I use for Espresso?

      Espresso preparation requires a very evenly ground fine grind coffee almost a powder. We recommend our Ground Coffee for Eepresso or grinding illy Whole Bean Coffee in a quality burr grinder set to fine/espresso grind. For more details on how to prepare a perfect espresso, visit this link.

      How do I use an illy E.S.E. pod?

      Each E.S.E. serving contains 7 grams of coffee; the exact amount needed for a 1 oz. shot of espresso.  Do not re-use pods.

      1. Switch on the E.S.E. espresso machine and let it heat. For the best results, we suggest you warm the cups as well.
      2. Place the E.S.E. serving in the specially designed filter holder with the writing facing up. It is very important to handle the E.S.E. pod as little as possible and only by its edges, as the oils from your skin can compromise the quality.  It is especially important not to touch the coffee area of the pod. Place the filter holder in its housing and switch on. Allow the water to run through it for about 20 seconds.
      3. At the end of this step, remove used serving, and reinsert the filter holder.

      What coffee should I use for French Press?

      For French press preparation use illy ground coffee for drip coffeemakers. The grind is courser than that used for espresso and is optimal for both drip coffeemakers and French press. 

      What coffee should I use for moka pot/Stovetop preparation?

      Moka pot stovetop coffee preparation requires a grind courser than espresso but less course than drip and French press. illy Moka grind is ground specifically to work with moka pots to yield optimal results. 

      Ristretto, normale, and lungo

      Ristretto, normale, and lungo are relative terms without exact measurements. Nevertheless, a rough guide is a brewing ratio of 1:1 for ristretto, 1:2 for normale, and 1:3–1:4 for lungo

      • a ristretto is thus 30 ml/1 oz (the foamy crema slightly increases this volume), 
      • normale is 60 ml/2 oz, 
      • and lungo is 90–120 ml/3–4 oz. 

      By contrast, a caffè crema will be approximately 180 ml/6 oz. A caffè lungo should not be mistaken for a caffè americano (an espresso with hot water added to it) or a long black (hot water with a short black added to it, which is the inverse order to an Americano and done to preserve the crema).

      How to make a Long Black

      All of the illy iperepsresso capsules except for the lungo are designed for single espresso shots. 

      There are two ways to make s long black.

      Americano is generally made by pouring hot water over one or more shots of espresso. Long black coffee, on the other hand, is made the opposite way by pouring one of more shots of espresso over hot water.

      Long black maintains the crema a little better. The recipe will depend on the size of the cup and how strong you want the coffee. To make s long black, add your hot water first, this is typically about 100 - 120 millilitres of water per shot of coffee. A shot of coffee is about 30 millilitres.

      Customer Care

      How is my personal information used?

      Kaffeina is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.  To process and fulfil your order, we need to know your name, e-mail address, mailing address, credit card number and expiration date.

      We will never sell or give this information to a third party.  We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and programs we think you'll find valuable and select offers from our partners. 

      You may opt-out of these notifications at any time by contacting Customer Care.

      What is your physical address ?

      We are located in Melbourne Australia. Kaffeina Group 3 Dairy Drive Coburg North VIC 3058 03 9353 -6300 or 1300 306 310

      How often do you have promotions and sales ?

      We typically have promotions 3 to 4 times a year. If you subscribe to our newsletter you will receive a notification of our promotions. We offer an auto delivery service that provides attractive discounts all year around. You may wish to consider subscribing to our service rather than waiting for a promotion or sales.

      Coffee Auto delivery - Subscription Service

      How do I change the recurring date of a subscription?

      Just log into your account,  Under My account you will see a manage subscription link.

      After you have signed up for then you will be set up with an account where you will be able to Change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address . Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

      I'M GOING AWAY. CAN I CHANGE MY NEXT DELIVERY DATE UNTIL I GET BACK?

      Of course! Just log in to your account and click edit details, and then select when you would like your next delivery date to be. ACCOUNT DETAILS  MANAGE SUBSCRIPTION

      I'M MOVING HOUSE. CAN I CHANGE MY DELIVERY ADDRESS?

      You sure can. Just log in to your account, click edit details under your details, and then change your delivery address as required.

      I'M FINDING THE DELIVERY FREQUENCY TOO MUCH. CAN I REDUCE MY SUBSCRIPTION TO MONTHLY DELIVERIES?

      Yes, of course. Just log in to your account, click edit details under the Account details, and then change the frequency from fortnightly to monthly deliveries. - Cancellation/Change fees may apply.

      I AM SIGNED UP TO AN ONGOING SUBSCRIPTION BUT WOULD LIKE TO END MY MEMBERSHIP. HOW DO I DO THIS?

      No hassles.  Just email us and we will work with you. Cancellation fees may apply.

      When will I be billed each PERIOD?

      For ongoing subscriptions, you will be billed 24 HOURS BEFORE your coffee ships.

      What happens if my subscription product is out of stock?

      If an Auto Delivery product is temporarily out of stock, you will receive an email notification. If the order is not canceled, the product will be shipped when it is in stock. Similarly, if an Auto Delivery product is discontinued, you will be notified by email and your Auto Delivery shipments for the discontinued product will be cancelled.

      Changing your credit card details

      After you have signed up for then you will be set up with an account where you will be able to Change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address and change your credit card details. Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

      Delivery

      HOW IS MY COFFEE SENT (delivered) ?

      Delivering your parcel within AUSTRALIA All our orders are dispatched via Australia Post.

      Please ensure that somebody is at your postal address to sign for your order.

      We have the authority to select the best shipping carrier for specific customer areas and we predominantly use Australia Post as our main carrier.

      If Australia Post is delivering your parcel, a signature will be requested upon delivery, however, if the customer is not home, the driver will leave a ‘calling card’ that delivery was attempted.

      You will be required to phone the number on the ‘calling card’ to arrange re-delivery or collection if possible. Please bear in mind that the ‘calling card’ is a customer courtesy to inform customers that the courier has attempted a delivery but we cannot hold any responsibility for cards that go missing and we, therefore, encourage our customers to keep following up on deliveries with their tracking provided. I

      t is, therefore, the customer's responsibility to keep an eye on their tracking and follow up with us if your order has not arrived in due time so that we can advise on the delivery status. Please note that we send customer tracking numbers via email so that customers may track the delivery status themselves.

      That is why it is so important to give us a current email address and a telephone number.

      Delivery without a signature:

      If you select to waive our requirement to collect your signature upon delivery please provide us with an Authority To Leave your parcel at your address by ticking the ATL box on check out.

      Kaffeina Group Pty Ltd does not accept responsibility for any theft of the parcel if you have provided authority to leave as this is not within our control. 

      If you have selected to waive our requirement to collect your signature upon delivery by providing your authority to leave the parcel without a signature and your parcel is lost during transit, we cannot accept responsibility to replace the item. 

      Please note that if you choose this option, there will be NO proof of delivery, NO way for us to confirm delivery of your parcel took place and NO refund option for not receiving your order.

      Incorrect Shipping Address:

      If you give us an incorrect address, there may be an additional charge from the courier service to change/redeliver to the correct address. If you have given us an ATL (authority to leave) AND you have given us an incorrect address, NO REFUND will be available if the parcel is not received or is lost by the courier service.

      Phone Numbers are important!

      Please ensure you give us a correct phone number in case of queries. All our orders fall under the insurance conditions of the courier used to deliver your order. By ordering on this website, you accept the conditions of insurance.

      CAN I TRACK MY ORDER ?

      Of course. The day your order ships you'll receive an email update with tracking information for your order so you can follow its progress from our roastery to your door.

      What are the shipping costs ?

      Shipping costs will vary based on what you have purchased and also your postcode. Shipping costs are calculated at check out prior to payment.

      ESTIMATED DELIVERY TIMES.

      COVID-19 - There may be delays in the Australian Post service so please be patient.

      Parcel Post VICTORIA:

      • Metro - up to 2 business days
      • Country - up to 5 business days

      Other States

      • Metro - up to 3-6 business days, depending on lodgement and destination points
      • Country - Please ask at your local Post Office

      Express Post parcels

      Next business day delivery Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.

      Outside metropolitan areas guaranteed service is to and from townships only. 

      If your item is for an address outside the Express Post network, we'll use the fastest possible transport links, but it won't be covered by our Next Day Guarantee.

      Returns

      CAN I RETURN OR EXCHANGE ORDER ?

      MACHINES

      We are able to provide you with a refund or exchange where a machine is faulty or the wrong item is delivered. Should you change your mind, we can also offer you a refund or exchange as long as the machine is returned within 14 days of receipt of the goods, unused, intact and in original packaging.

      A 15% restocking fee may apply Your order receipt or proof of purchase must be presented at the time of any refund or exchange.

      All refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details. No refunds will be given for change of mind on sale items. If you have any queries regarding your exchange please call customer service on 1300 306 310.

      WHAT ABOUT CONSUMABLE RETURNS (INCLUDING COFFEE AND COFFEE CAPSULES)?

      We cannot accept the return of opened packages of consumables. We will charge for the transport costs cost of refunds or exchanges of incorrectly ordered consumables.

      WHAT HAPPENS IF THE WRONG ITEM IS DELIVERED?

      In the rare instance that a wrong item is delivered, please contact our customer service team on 1300 306 310 and they will assist in offering you an exchange or refund.

      WHAT HAPPENS TO MY RETURN WHEN IT REACHES KAFFEINA GROUP?

      Once we receive your return items, we will inspect and process your products within 7 days.

      We will then send you an email confirming your exchange or refund.

      Refunds for credit card payments will be refunded to the credit card used to purchase your order.

      Please allow up to 10 business days for the refund to show in your account due to bank processing time. Cash refunds are not provided. In the unlikely event that you do not receive an email from us within 10 days of you posting your order back to us, please contact us and we will help you to find it. Please quote your tracking number for this parcel if available.

      WHAT IS THE PROCESS FOR REFUNDS?

      If for any reason you would like to return your product to us please follow the simple steps below: Contact us to receive a return number, which will provide free return shipping of the goods to our returns centre.

      Pack all items with your Tax Invoice in a secure satchel/carton, or reuse the original packaging.

      Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.

      Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.

      DO YOU PAY FOR MY RETURN SHIPPING?

      We will gladly pay for your return shipping costs when a machine is faulty or the wrong item is delivered. Additionally, we will pay for shipping the new item to you. For a change of mind, we will charge for the transport costs cost of refunds or exchanges of incorrectly ordered consumables.

      WHAT ABOUT SALE ITEM RETURNS?

      We are able to provide you with a refund or exchange where a product is faulty or the wrong item is delivered. No refunds will be given for change of mind on sale items.

      WHAT HAPPENS IF THE WRONG ITEM IS DELIVERED?

      In the rare instance that a wrong item is delivered, please contact our customer service team on 1300 306 310 or sales@kaffeina.com.au and they will assist in offering you a exchange or refund.

      WHAT ABOUT CONSUMABLE/COFFEE RETURNS?

      We cannot accept return of opened packages of consumables. 

      WHAT ABOUT SALE ITEM RETURNS?

      We are able to provide you with a refund or exchange where a product is faulty or the wrong item is delivered. No refunds will be given for change of mind on sale items.

      illy Art collections

      How can I purchase past illy Collections?

      illy art collections are produced as signed and numbered limited editions. Once a collection is sold out, it is no longer available for sale. illy Collections are widely collected throughout the world and many collectors are willing to sell or trade past collections.

      Can I get a replacement cup for one that has broken?

      illy Art Collections are sold as complete signed and numbered sets, therefore it is not possible to replace a single cup.

      I saw an illy cup at a restaurant. How can I purchase this collection?

      All Collections currently available for sale are posted in the Artist Cups section of the illy e-store. You may have seen a cup from an older collection in the restaurant, or one that was released to restaurants only.

      Rewards (loyalty) Points

      Rewards (loyalty) points - earning

      • Platinum For every $1.00 earn 2.0 Points Minimum Spending Threshold: $4,000.00
      • Gold Tier For every $1.00 earn 1.5 Points Minimum Spending Threshold: $3,000.00
      • Silver Tier For every $1.00 earn 1.3 Points Minimum Spending Threshold: $2,000.00
      • Bronze (Base Tier)For every $1.00 earn 1.0 Points
      • Points are valid for 365 days.
      • Some products are excluded.
      • Reward (loyalty) points - redeeming - how much are my points worth ?
      • Point Value Customers in the base tier earn $0.02 (2.0%) for every dollar they spend.

      How to redeem Reward (loyalty) points ?

      • Log into your account
      • Go to the product you are interested in.
      • If you have earned enough points to purchase a product, a "Buy with Points" link will appear on the product page. This link will appear below the "Add to cart" button. 
      • Click on this link to purchase the purchase with your points
      • This will provide a separate check out and complete the transaction independently of your cart.
      • If you do not have enough points then instead of the "Buy with Points"  you will be provided with an indication of how many points you will need to purchase the product with points.
      • In addition to the points needed to buy a product, you will also need enough points to cover the cost of freight.

      Can I redeem Reward (loyalty) points for money or apply as a discount to another order ?

      It is not possible to apply points as a discount to another order or redeem for cash.

      12 month Machine subscription plans

      12 month machine subscription plan

      It is a new way of on boarding and welcoming you to the world of illy, with an offer for a machine of your choice at a very low price.  This offer comes with a 12-months contract: 

      • each month you will pay a fee. 
      • your monthly fee includes coffee capsules that will be delivered that month.

      What is the cost of the machine on a machine and coffee plan ?

      When you subscribe to 84 capsules a month at $84, the cost of the machine is $15, $25 0r $30 a month for 12 months depending on the machine you select.

      Do I own the machine ?

      Yes, you will own the machine from day 1 of the start of your subscription and delivery of the machine to you.

      Does the machine have warranty ?

      Yes.

      If I change my mind can I cancel the subscription ?

      If you have a change of mind on the offer, there will be a cancellation fee.

      Is the machine new ?

      Yes all the machines are new and come with 12 months warranty.Do I get to keep the machine after 12 months ?Yes, the machine is yours to own after 12 months.

      Can I cancel the subscription within 12 months ?

      Yes you can but there will be a cancellation fee of up to $599 depending on the machine selected and the plan you have subscribed to.

      How can the credit card and address get updated?

      After you have signed up for then you will be set up with an account where you will be able to Change your delivery dates, Change your type of coffee, Pause your subscription for a month, Change your delivery address and update your credit card details. Don’t forget: all these changes need to be made before midnight on the day before your coffee is due to be shipped.

      Capsules

      Nespresso compatible

      illy capsules are NOT compatible with Nespresso machines. illy iperespresso capsules contain approx. 7 grams of coffee to make the perfect espresso compared to Nespresso capsules that contain less than 5 grams.  This makes the capsule much larger and therefore they will not fit into a Nespresso machine.

      Can iperEspresso capsules be recycled?

      Yes, Just remove the coffee from the capsule and dispose of the capsule in your recycle bin. The coffee can also be placed into your compost bin.

      Coffee care and storage

      How long will an unopened can of illy stay fresh?

      An unopened can of illy ground coffee will remain fresh for at least two years due to illy's proprietary patented pressurized system that extracts air from the can and replaces it with inert gasses at a higher-than-atmospheric level of pressure. This method guarantees a longer preservation time, maintaining flavour and aroma for over 24 months. 

      How can I determine the best before date of a can of illy?

      The best before date is marked on the bottom of the can.

      How should I store an opened can of illy?

      If the entire can will be consumed within 7 days, room temperature storage is recommended.

      If the coffee will not be consumed within 7 days, we recommend refrigerated storage, allowing the coffee to return to room temperature before use. It is important to refrigerate the can immediately after opening in this case to retain optimum flavor.

      Machine descaling and general maintenance

      How do I decalcify my espresso machine? How often?

      We recommend using CAPSULE COFFEE MACHINE DESCALER DOMESTIC to decalcify more or less often depending on how frequently you use your machine and the mineral composition of the water you are using. Visit this link to buy online. 

      Y5 Milk Frothing - cleaning for better froth

      Your machine may not be faulty, sometimes the milk solution gets unbalanced if it is not assembled correctly.  Please try the following:-

      1. Fill both water tank and milk tank with fresh water and place a suitably sized container under the dispensing spout.
      2. Dispense at least half a tank of water by pressing the hot water button (middle right button) without inserting any capsule in the machine.
      3. Then press the hot foamed milk button (top right button) as if you were preparing this beverage and do this at least three times 

      The goal is to pour more water from the milk tank in order to fill the whole system in. The second thing might be that you milk attachment has an issue.  Please provide a copy of the receipt along with your contact details and address (if you purchased from our online store then the name or order number it was purchased under). Once we receive the information we will post out a new milk frother attachment. Just as a side note, some of the cheaper low fat or skinny milk will not froth as they have too much water content.

      Priming your X1 machine

      Turn the machine on but leave brew and steam switches on right OFF. Place a cup under the steaming wand. Open the steaming valve. Now, although we did not heat the boiler for steam, the wand has this second function, namely priming the pump

      Identify your X1 Machine

      Identifying your X1 Machine Aluminium boiler 1st Gen: Classic (1999 - early 2004) - Aluminium internals - POD and Ground machine. Look where water is dispensed, all the area (except the rubber ring seal) should be silver coloured. Outer dimension on existing handle (pod+ground) is 66mm. With the handle facing up, measure from the outside of the rectangular metal piece on either side. Ground coffee handle didn't have a screw on spout, just two holes that the coffee is dispensed from. The ESE pod handle spout is cast part of the handle and protrudes from the handle by aprox 15mm. With the ESE handle facing towards you the lugs (where the handle slots into the chrome housing) are at the clock position ‘ten-to-four’. Lenses on lights are red (even if machine is powered off). Top light is red for power. Lower light is flashing red for warming up, goes out when temp is reached.

      Brass boiler 2nd Gen: Classic (late 2003 – mid 2008) - Brass internals - POD and Ground machine. Where water is dispensed, some of the area (except the rubber ring seal) should be brass coloured. Outer dimension on existing handle (pod+ground) is 71mm. With the handle facing up, measure from the outside of the rectangular metal piece on either side. Ground coffee handle had a metal screw-on spout. The ESE pod handle spout is cast part of the handle and protrudes from the handle by aprox 22mm. With the ESE handle facing towards you the lugs (where the handle slots into the chrome housing) are at the clock position ‘quarter-to-three’. Lenses on lights are red (even if machine is powered off). Top light is red for power. Lower light is flashing red for warming up, goes out when temp is reached.

      Brass boiler 3rd Gen: Ground (late 2007 – current) - Brass internals - Ground coffee only machine. Outer dimension on existing handle is 71mm, like the 2nd Gen. Picture icons under coffee and steam switches and inside temperature dial. Existing handle has black push on plastic spout. Lenses on lights are clear until machine is powered. Top light is red for power on. Lower light is remains clear and then illuminates green when ready, complete with a beep.

      TRIO - Brass boiler. Uses PODs only. Handle has a black plastic inner that seats the POD. This plastic piece extends down through the handle and a black plastic spout is attached to it. The area where the handle is placed in to the machine (silver chromed) will have three cup icons to illustrate the three stages of TRIO extraction. Lenses on lights are clear until machine is powered. Top light is red for power on. Lower light is flashing and then illuminates green when ready.

      X7.1 Descaling procedure

      DESCALING PROCEDURE (up to serial number XXXX1708560999) 

      The machine requires that the descaling procedure is carried out after 25 litres of water have been passing through the hydraulic circuit 

      • Fill the tank to its highest level, spill one sachet of descaling product in the water and mingle until it has dissolved; fit the tank back into place. 
      • Place an empty container beneath the brew head (which must not contain any capsule or capsule holder) and one beneath the steam pipe. 
      • When the machine reaches the coffee temperature (when the coffee icon is permanently lit in blue) push and keep pressed both the coffee and the steam button simultaneously. As the coffee icon and the red triangular one flash, push the coffee button. 
      • The descaling process is now activated. The machine will automatically brew water at intervals until the tank is empty. During the process only the power button and the triangular button will flash. 
      • At the end of the cycle a beep will be emitted and the blue coffee icon will start flashing again.  o Empty the containers, then place them back under the brew head and the steam pipe. Empty the water tank from any residual, wash it and refill it with fresh water. 
      • Then fit it back into place. Push the coffee button again in order to activate the rinse cycle. 
      • After the machine will have completed the automatic brewing, it will switch back to the coffee mode (the blue light will be permanently lit).

      DESCALING PROCEDURE (from serial number XXXX1708660001) 

      The machine requires that the descaling procedure is carried out after 25 liters of water have been passing through the hydraulic circuit 

      • Fill the tank to its highest level, spill one sachet of descaling product in the water and mingle until it has dissolved; fit the tank back into place.
      • Place an empty container beneath the brew head (which must not contain any capsule or capsule holder) and one beneath the steam pipe. 
      • Turn on the machine: within 15 seconds from power on, press and hold the coffee button until the machine gives out 4 acoustic signals (3 short ones and 1 long one). Release the button. 
      • When the coffee button blinks press it and the descaling process is activated. 
      • The machine will automatically brew water at intervals until the tank is empty (about 14 minutes). During the process only the coffee button and the steam button will flash. 
      • At the end of the cycle a long beep will be emitted and the blue coffee icon will start flashing again. 
      • Empty the containers, then place them back under the brew head and the steam pipe. Empty the water tank from any residual, wash it and refill it with fresh water. 
      • Then fit it back into place. Push the coffee button again in order to activate the rinse cycle (about 3 minutes). 
      • After the machine will have completed the automatic brewing, it will switch back to the coffee mode (the blue light will be permanently lit).  Note: you can temporarily stop the cycle by pressing the coffee button. Press the coffee button again to resume the cycle.

      DESCALING PROCEDURE FRANCIS FRANCIS X1 ANNIVERSARY IPERESPRESSO

      DESCALING PROCEDURE 

      • Fill the tank to its highest level, spill one sachet of descaling product into the water and mingle until it has dissolved. Then fit it back into place. 
      • Place an empty container beneath the brew head (which must not be engaged to the capsule holder). 
      • Turn on the machine. Within 15 seconds press and keep pressed the espresso button for 4 seconds until a beep is emitted. 
      • The lower indicator flashes in .
      • The descaling cycle may be paused by pressing the espresso button. To resume it press the espresso button again. 
      • Within 2 minutes press the espresso coffee button this will start the descaling cycle. 
      • The descaling cycle is so turned on and the indicator light flashes quickly in . 
      • The machine will automatically start dispensing the solution at intervals until the tank is empty. A beep will be then emitted and only the LIGHT BLUE led will start flashing. 
      • The container must be now emptied and placed again under the brew head. Empty the water tank from any residuals, wash it, refill it with fresh water and fit it back into its place. 
      • Press the espresso coffee button, the machine will beep and the rinsing cycle will be activated the LIGHT BLUE led will blink during the whole process 
      • After dispensing the machine emits an audible warning of 3 seconds.
      • The machine will return to active in coffee position (RED and BLUE) lit and fixed.

      TEMPERATURE SET UP PROCEDURE FRANCIS FRANCIS X1 ANNIVERSARY IPERESPRESSO

      TEMPERATURE SET UP PROCEDURE

      Temperature set up procedure: in the X1 1935 model the temperature set up can be changed, but only by qualified staff. 

      The default temperature can be risen/reduced by 4 °C. Follow the following procedure: 

      • Switch the main switch off 
      • Switch on the machine with the main switch. In the first 15 sec the lower led is flashing PURPLE 
      • Press upwards and hold the Drip button until the fourth beep and then release the button  o Should the machine remain unused for more than 5 seconds, it will switch back to the warm up mode and to set temperature you have to start the procedure from the beginning 
      • Press and release the espresso coffee button to decrease the temperature. Each time you press it temperature will decrease by 2 °C 
      • Press and release the Drip button to raise the temperature. Each time you increase by 2 °C  o The lower led will display a different color each time you enter the setting mode to indicate from which status we start: -4 °C lower led color BLUE -2 °C lower led color LIGHT BLUE °C Default lower led color +2 °C lower led color +4 °C lower led color RED

      RESET PROCEDURE FRANCIS FRANCIS X1 ANNIVERSARY IPERESPRESSO

      RESET PROCEDURE 

      • Switch the main switch off.
      • Turn on the machine again 
      • When the Coffee/Steam led begins to flash push the Drip button 5 times, the machine emits a long beep

      Descaling procedure y3.2

      DESCALING PROCEDURE

      • Turn off the machine (using the main on/off switch).
      • Pull out the tank and fill it with fresh drinking water until it has reached the highest level possible; spill one sachet of descaling product into the water and mingle until it has dissolved.
      • Place an empty container of at least 0,75 litre capacity under the brew head. o Turn on the machine and, within 15 seconds, press and hold the espresso button for 3 seconds.
      • The BREWED coffee button flashes slowly, press it and the descaling cycle is activated. o The machine will dispense the solution at regular intervals until the tank is empty. The BREWED coffee button will flash quickly during the whole process.
      • At the end of the descaling cycle the BREWED coffee button is blinking and the espresso button is lit steadily.
      • Empty the tank and refill it with fresh water until it has reached the highest level possible. Empty the container and place it under the brew head again.
      • Press the BREWED coffee button to start the rinsing cycle
      • The machine will dispense the solution at regular intervals until the tank is empty. The BREWED coffee button will flash quickly during the whole process.
      • At the end, the BREWED coffee button and the espresso button will blink at the same time and then when they're both lit the machine is ready to brew coffee again.
      • Note: If the descaling cycle was disrupted because of a power outage or because the opening lever is open or because the machine was incorrectly switched off, once the conditions of use have been restored, the machine will resume the cycle exactly from where it was interrupted without having to take any action.

      DESCALING PROCEDURE Y5 Milk

      DESCALING PROCEDURE

      The machine requires the descaling procedure every 400 cycles (1 cycle coffee/hot water 1.5 cycles foamed milk 2 cycles Cappuccino/latte macchiato)

      • Turn off the machine. o Pull the water tank out and fill it to its highest level with fresh clean drinking water. Spill one sachet of descaling product in the water and mingle until it has dissolved.
      • Make sure the milk dispensing spout and the milk tank are correctly fitted to the machine. o The milk tank must remain empty.
      • Place a container of at least 1 liter capacity under the brew head.
      • Turn on the machine and, within 15 seconds, press the espresso button and keep it pressed for 7 seconds, until a long beep is emitted (a short beep will occur immediately, wait until a longer one is emitted). All leds will be now flashing. o Press the espresso coffee button in order to activate the descaling cycle. All leds will now sequentially flash clockwise.
      • The machine will dispense the solution at regular intervals until the tank is empty.
      • As soon as the descaling cycle is concluded, the BREWED coffee button will remain steadily lit. o Empty the tank and refill it to its highest level with fresh water. Empty the container and place it beneath the group again.
      • Press the BREWED coffee button in order to activate the rinse cycle.
      • The machine will start performing water dispensing cycles at intervals.
      • All leds will now start flashing sequentially and counter clockwise.
      • As soon as the cycle is concluded, all leds will be steadily lit and the machine will switch back to the coffee mode.

      Descaling procedure Y5

      DESCALING PROCEDURE (up to serial number xxxxx161856xxxx)

      The machine requires that the descaling procedure is carried out after 25 liters of water have been passing through the hydraulic circuit

      • Turn off the machine (using the main on/off switch).
      • Pull out the tank and fill it with fresh drinking water until it has reached the highest level possible; spill one sachet of descaling product into the water and mingle until it has dissolved.
      • Place an empty container of at least one liter capacity under the brew head.
      • Turn on the machine and, within 15 seconds, press and hold the espresso button for about 7 seconds, until a beep has been emitted. The espresso led screen will start flashing.
      • After no more than 5 seconds press the espresso button 2 consecutive times in order to start the descaling cycle. The machine will dispense the solution at regular intervals until the tank is empty.
      • At the end of the cycle, the BREWED coffee button led screen will be permanently lit.
      • Empty the tank and refill it with fresh water until it has reached the highest level possible. Empty the container and place it under the brew head again.
      • Press the BREWED coffee button in order to start the rinse cycle. The machine will dispense water at intervals until the tank is empty.
      • At the end of the process the led screens will be permanently lit and the machine will be ready to brew coffee.

      DESCALING PROCEDURE (from serial number xxxxx161866xxxx)

      The machine requires that the descaling procedure is carried out after 25 liters of water have been passing through the hydraulic circuit

      • Turn off the machine (using the main on/off switch).
      • Pull out the tank and fill it with fresh drinking water until it has reached the highest level possible; spill one sachet of descaling product into the water and mingle until it has dissolved.
      • Place an empty container of at least one liter capacity under the brew head.
      • Turn on the machine and, within 15 seconds, press and hold the espresso button until the machine gives out 3 acoustic signals (3 short and 1 long).
      • The espresso led screen will start flashing. Press the espresso button in order to start the descaling cycle.
      • The machine gives out a long acoustic signal and the machine will dispense the solution at regular intervals until the tank is empty. Both icons flash alternately during the whole process.
      • At the end of the cycle, the machine gives out a repeated acoustic signal and the espresso coffee led screen blinks slowly.
      • Empty the tank and refill it with fresh water until it has reached the highest level possible. Empty the container and place it under the brew head again.
      • Press the espresso coffee button in order to start the rinse cycle, the machine gives out a long acoustic signal. Both icons flash alternately during the whole process.
      • The machine will dispense water at intervals until the tank is empty.
      • At the end of the process the led screens will be permanently lit and the machine will be ready to brew coffee.

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